Harmony in Love. * Matchmaking. * FAQ. * FAQ 11-20.

Frequently Asked Questions.

11. How do I view the information my matches see about me?

If you would like to see your entire Match Detail (the information your matches see about you) page, go to your MY MATCHES page and click on the ABOUT ME button at the top of the page. This is the first information your matches see about you. You can also make changes to any entry in this section.

12. How do I post a photo?

We know how important a good photo is to a successful eHarmony experience. In order to help you achieve this goal, we provide two main posting options:

1. UPLOAD PHOTOS FROM YOUR COMPUTER.

1. Log in from the bottom of the home page with your username and password. 2. Click on the ABOUT ME tab at the top of your My Matches page. 3. Click on the MY PHOTO subheading link.

On the My Photo page, you will see a "browse" button. Click this, and select the photo file you want to upload, then click "upload" and the photo will be uploaded. This can take a little time. You will be notified on the screen when the file is successfully received.

If you are not happy with your photo, click "Delete" to remove it.

Your photo file must be under 195k to upload properly. A digital photo with dimensions close to 300 pixels wide looks best. Uploaded photos will be posted exactly as they are submitted (pending approval by eHarmony), so be sure to crop your photo before uploading it.

It generally takes about 48 hours for your photo to be approved for display due to the volume we receive. You will be notified by email when your photo is approved.

If you are experiencing difficulty uploading your photo from the My Photos pages, you may e-mail your photo to photos[at]eharmony.com and we will post it for you. Please include your username with your email and make sure the file size is less than 50K. Your photo will be saved as a .gif and posted with your account. We accept the following file formats: .gif, .jpg or .tif.

2. MAIL PHOTOS.

Send us your paper photo, and we'll create an electronic version of it and post it to your profile. Remember to write your user name on the back of your photo.

eHarmony.com
attn: PHOTOS
300 North Lake Ave., Suite 1111
Pasadena, CA 91101

If you would like your photo returned, please include a self-addressed, stamped envelope. Your photo will typically be posted within 48 hours of receipt.

PHOTO REQUIREMENTS

File Size 50K or smaller.
File Formats JPG, GIF, or TIF.

CONTENT GUIDELINES

Make sure you use a good quality photo. This is the first physical impression you will give.

We recommend a close up headshot and a second full body photo. You will appreciate this from your matches as well.

Nude, obscene, sexual or otherwise offensive photos will not be posted.

13. How do I change my match preferences like distance, religion and ethnicity?

To make changes to your match settings including distance, ethnicity, religion, etc.:

Go to www.eHarmony.com,

Use the sidebar on your browser to scroll down to the bottom of the screen where you will see the text, "Login to complete your profile or see matches" next to form fields with the words "Username" and "Password" directly above them. Enter your user name and your password in the corresponding spaces.

In order to view and edit your Match Settings, click on the ABOUT ME tab, then the MY MATCH SETTINGS subheading link at the top of the page.

14. How do I edit my introductory profile?

To edit your match detail page (this is the information your matches see about you),

Go to www.eHarmony.com,

Use the sidebar on your browser to scroll down to the bottom of the screen where you will see the text, "Login to complete your profile or see matches" next to form fields with the words "Username" and "Password" directly above them. Enter your user name and your password in the corresponding spaces.

On your My Matches page, click the ABOUT ME tab.

On this page you can answer and edit all your Match Detail information. Since this page contains the first information your matches see about you, make sure that your answers are thoughtful and revealing of your unique personality. First impressions do count!

Keep in mind, when we poll our users on their communication habits, one of the biggest reasons listed for closing a match without communicating is an incomplete Match Detail page. So make sure to be thorough.

When you're done be sure to click "Save Changes" at the bottom of the page. If you wish to leave any sections blank, that's okay, as long as you intend to return soon and fill them out. But you may need to click on "Save Changes" and then ALSO click on "Save Current Changes and Exit" to get them to save.

If you try to make a change and it does not save, most likely you have either not clicked on the "Save Current Changes and Exit" button, or you have timed out while writing. To avoid timing out, you may wish to compose your changes in a Notepad document first, and then copy and paste into the About Me boxes. That way you will take less time on the actual About Me page, and also will have a saved copy in case anything goes wrong.

Notepad is available on all Windows computers. It can be found by clicking on the START button in the bottom left corner of your screen and following this path: programs/accessories.

15. How do I change my geographical search preferences?

We always recommend expanding your geographical search preferences to open up your matching pool.

To change these parameters, please log in to your eHarmony account and select the About Me tab located immediately above your match list. Then select the My Match Settings subheading link and scroll down to "How far are you willing to search for your lifelong love?"

You can now indicate specific countries around the world from which you might be willing to receive matches. Make the appropriate changes and click SAVE at the bottom of the page.

16. Are my matches notified of the match at the same time I am?

Both parties are notified simultaneously when a match is made. Both must be paid subscribers in order to communicate. Either side may initiate communication.

17. Why don't I have matches?

I understand your frustration at having not been matched. Sometimes people write and ask, "How can you have hundreds of thousands of users and no match for me?" It is especially painful because it seems like a personal rejection. But let me share a few ideas that may help you put this in perspective and explain the wait.

1. eHarmony was not designed to be a fast process. We may not have done a great job of communicating to our membership the pace of the eHarmony process. Many members expect eHarmony to work like other Internet dating services that literally give you hundreds of matches within hours of joining. Nothing could be further from the truth; at eHarmony we expect it may take as long as a year to be matched with a well-suited relationship partner. We still intend to provide you with 12-25 matches during this year. It is not at all uncommon for a person to wait 3, 4, or 5 months for a match and while that is very frustrating, there is a great reason for the wait.

2. eHarmony's matching model is VERY stringent and matches you in a way that no other company has ever attempted. We evaluate you on 29 personality dimensions, in addition to the personal preferences that you indicate (religious, ethnic, geographic, etc.). We only create a match if you and another person are highly compatible on these 29 dimensions. If you aren't, we won't match you at all. We decided long ago that it is better to ask you to wait for the right person than to just match you with someone to fill the void. You can get a mediocre date at the corner store. eHarmony is about finding the love of your life, and usually that takes time.

3. The lack of matches isn't about YOU. It is vital for you to understand that if you were accepted into eHarmony, you are matchable. We refuse service to 20% of those who apply and since you qualified, you can benefit from our service. Of course, there are ways to increase your chances of being matched, such as increasing the geographic area from which you will accept matches. But if you haven't had a match yet, it's because the system is working, screening out the singles that wouldn't be right for you in a long-term relationship.

Lastly, let me encourage you to be patient. I know that it may be hard to believe in our process given the time you've waited, but I review the eHarmony success stories every day. It only takes that one special person to make all the waiting worthwhile and we are committed to searching until we find that person for you.

18. Can I retake the personality profile test?

In the interest of keeping the personality profile an honest assessment of your inner personality, we are very hesitant to allow any sort of changes to the Questionnaire. The more one tries to affect the profile results by guessing which answers will yield those results, the less accurate the profile becomes. If there is a factual issue you would like to address, please email our Customer Service team and they will assist you with making a change.

You can change certain parts of your match detail page, which is the first information that your matches see about you. To do this:

Go to www.eHarmony.com,

Log in from the bottom of the page with your Username and Password.

This will take you to your My Matches page; select the About Me tab from the top of this page and make any necessary changes.

19. My matches are not responding.

It is frustrating for everyone when matches don't respond in any way. It is very tough to be left hanging with no response of any kind. We have considered this problem from several different perspectives and I can tell you several steps we are taking to address this issue.

We have implemented a system that encourages all users to respond. We know we can never "force" everyone to communicate, but we can do a better job of compelling users to respond. We also have enhanced our matching to exclude non-responsive users from the matching service.

We also want you to know that it isn't you! These non-responsive matches happen randomly. Research into the matter has indicated that these people are often hesitant to respond for various reasons, which include fear of relationship failure as well as fear of relationship success.

Let me encourage you to take a strong stance with these people. Once you have made contact, give them two weeks to respond. Two weeks gives everyone time to return from a business trip, personal vacation, or other matter that may take him or her away from their computer. When two weeks expires without communication, we suggest you close them as a match on your My Matches page. It is the best way to be ready for the next matches.

20. How does height figure into the matching process?

Many eHarmony members have written inquiring about how height is used in the matching process. Our research indicates that height does have a correlation to marital satisfaction, although with a minimal impact. eHarmony's matching model is structured so that the men are equal in height or taller than the women.

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